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Show product from category display first page blank

This topic has 12 replies, 2 voices, and was last updated 6 years, 10 months ago ago by Rose Tyler

francescoes@gmail.com

Participant

November 14, 2017 at 12:04

hi we update blanco theme at the last version with wordpress and woo commerce lasts versions , after this we have this error of first page and second page of some product category
below the address:
https://www.ideedaprodurre.com/categoria-prodotto/sfilate/donna-sfilate/

you can check that in the third page start to show product .

i identify that the problem is in catalog visibility , if you have some product in this category and set to hide , the result is like this

best regards

#177556 Copied Theme version: 3.7 WooCommerce version: 3.2.3

11 Answers

Rose Tyler

Support staff

November 14, 2017 at 13:35

Hello,

Please check if the problem persists with default woocommerce theme – Storefront.
If you face the problem only with our theme, please try to disable all 3-rd party plugins and then check. let me know results.

Regards

#177567 Copied

francescoes@gmail.com

Participant

November 14, 2017 at 13:53

1)hi i try to activate storefront and works perfectly
2) i try to deactivate all plugins on my installation , but the problem still remain the same

best regards

Francesco

#177571 Copied

Rose Tyler

Support staff

November 14, 2017 at 14:03

Could you please provide wp-admin and FTP access in Private Content?

Regards

#177572 Copied

francescoes@gmail.com

Participant

November 14, 2017 at 16:32

in private content the information

Please, contact administrator
for this information.

#177603 Copied

Rose Tyler

Support staff

November 15, 2017 at 08:58

I’ve activated parent theme – https://prnt.sc/hanx6l, so please check changes that you made in child theme.

Regards

#177631 Copied

francescoes@gmail.com

Participant

November 15, 2017 at 11:42

Hi Rose

thank you for your cooperation , but there is a problem, i set some product hide from the catalog (built in functionality of wordpress) like the first one at this address https://www.ideedaprodurre.com/product/abbonamento-4-%e2%96%ba-view-textile-magazine-n-119/,
i send you the print screen of setting .
https://prnt.sc/hapvc0
and i see those product in the list .
In previous version of your theme everythings work perfectly , i can set hide and i don’t see in list , i think there is some problem with this setting.

all the best
Francesco

#177658 Copied

Rose Tyler

Support staff

November 15, 2017 at 13:57

Please provide FTP access in Private Content.

Regards

#177669 Copied

francescoes@gmail.com

Participant

November 16, 2017 at 23:13

in private content ftp information

Please, contact administrator
for this information.

#177843 Copied

Rose Tyler

Support staff

November 17, 2017 at 09:48

Hello,

Seems it was a problem in blanco/woocommerce folder because I’ve renamed it and upload woocommerce folder from latest theme archive and the problem was solved https://www.ideedaprodurre.com/categoria-prodotto/sfilate/uomo-sfilate/colori-tessuti-uomo-sfilate/
So you may check changes in old woocommerce files in parent theme folder or delete “_woocommerce” http://prntscr.com/hbkw93

Regards

#177869 Copied

francescoes@gmail.com

Participant

November 17, 2017 at 11:36

hi thank you for your response .

unfortunately the problem still remain the same , the category that have problem is :
https://www.ideedaprodurre.com/categoria-prodotto/sfilate/donna-sfilate/

not

https://www.ideedaprodurre.com/categoria-prodotto/sfilate/uomo-sfilate/colori-tessuti-uomo-sfilate/

as my previous post i think the problem is in hide from catalog in bundle function of woo commerce

best regards .

#177884 Copied

Rose Tyler

Support staff

November 17, 2017 at 11:45

Please activate Storefront theme and check https://www.ideedaprodurre.com/categoria-prodotto/sfilate/donna-sfilate/ or see this screenshot https://prnt.sc/haq25t, so seems the problem doesn’t relate to theme.

Regards

#177886 Copied
Tagged: category display, first page blank, show product, themes, woocommerce, wordpress
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