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Payment Gateway error due to a filter in the theme

This topic has 5 replies, 2 voices, and was last updated 1 years, 10 months ago ago by Tony Rodriguez

Mina Adel

Participant

October 29, 2022 at 18:16

Hi,
The payment gateway support team faces this issue when they test the checkout. They say that the problem isn’t related to them; it’s related to the theme.
https://drive.google.com/file/d/1bxFtRBCHfPl_nV0oB2ZIHjXlmGqeOpkr/view?usp=sharing
Could you please help me with this issue?

Please, contact administrator
for this information.

#337515 Copied Theme version: 8.3.3 WooCommerce version: 6.9.1

4 Answers

Mina Adel

Participant

October 29, 2022 at 19:32

Also, the contact us button disappeared on both versions (English and Arabic) despite that it’s added properly in both menus (Main Menu and Arabic Main Menu).
https://www.awesomescreenshot.com/image/33882351?key=45a86374dd8bd3fa3ed27301642fbad3

#337517 Copied

Tony Rodriguez

Support staff

October 30, 2022 at 05:15

Hello, @Mina Adel,

1. First of all, I can see you are using the old version of the theme 8.3.3 and the very latest version of the theme is 8.3.5, so please update your theme and the core plugin to the very latest version and check back.

You can check the theme changelog here: https://xstore.8theme.com/update-history/

How to update the Theme: https://xstore.helpscoutdocs.com/article/63-theme-update

If after that the issue will still persist then please try to check it once by activating the default WordPress Theme like Twenty Twenty Two, just to make it sure that the issue is with our theme or not?

2. I have just checked your site now and found the Contact Menu is there and working fine on your site in both versions (English and Arabic), here are the screenshots: https://postimg.cc/zbQ9n2p9 https://postimg.cc/CR4XvxmC so it must be the cache issue at your end nothing else.

Regards 8Themes Team.

#337527 Copied

Mina Adel

Participant

November 5, 2022 at 17:10

Hello,
I’ve changed the theme to the 2023 basic theme, and I still see an error while paying for a product.

Please try on this product: https://www.lafabricaeg.com/product/test/

Please contact administrator
for this information.

#337949 Copied

Tony Rodriguez

Support staff

November 6, 2022 at 06:41

Hello, @Mina Adel,

Yeah, that is the main point, If the issue still persists with the default WordPress Theme as well, then it means the issue is independent of our theme, in that case, you have to contact the plugin Author or WooCommerce for it and they will help you in solving this issue, once the issue will be fixed with the default WordPress theme then it will automatically work with our theme as well.

Regards 8Themes Team.

#337961 Copied
Tagged: best selling, filter, payment gateway error, theme, woocommerce themes
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