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Spotlight Categories not showing on shop page.

This topic has 14 replies, 3 voices, and was last updated 1 weeks, 2 days ago ago by Luca Rossi

Alzain

Participant

August 25, 2024 at 21:10

Hi Team,

I use same Spotlight Categories on the home page and the shop page.

It showing good on the home page but doesn’t showing on the shop page ?

Please, contact administrator
for this information.

#411566 Copied Theme version: 9.3.18

13 Answers

Tony Rodriguez

Support staff

August 26, 2024 at 05:24

Hello, @Alzain,

Thank you for contacting us and for using XStore.

We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#411581 Copied

Alzain

Participant

August 28, 2024 at 13:50

Hi Team,

I did everything mentioned.
I deactivated all plugins.
I also tried changing the shop archive template, But the same problem still exists.

There is also another problem:
The shop filter does not shwoing well on the desktop and on phone.
I tried a lot .. but to no avail.

I want the filter content to appear as in the following image:
https://prnt.sc/NCi3u1Fko8P7

There is also a problem in selecting items in the shop filter, instead of the Check – Tick mark shwoing.. the word ( e918 ) shwoing !!!?
https://prnt.sc/YCfCikJR2taG

Can you try it yourself, please

If the problem is in the current Shope template, I have no objection to changing it to a template that works well.

Thank you for your great effort.

Please contact administrator
for this information.

#412024 Copied

Tony Rodriguez

Support staff

August 29, 2024 at 05:58

Hello, @Alzain,

Thank you for your prompt response regarding the issue on your website.

1/ Upon reviewing your site, we have identified that the problem with the Spotlight Categories widget not appearing on the shop page is due to the configurations of your child theme.

As a temporary measure, we have activated the XStore Parent theme on your website and confirmed that this resolves the issue.

To permanently address this matter, we recommend reviewing any customizations in your child theme’s code. Please consult with your website developer to make the necessary adjustments.

We trust this information will be helpful to you.

2/ You can add widgets (Apply Filters button, Filter products by categories, and others) in Widgets > Shop sidebar. https://xstore.helpscoutdocs.com/article/48-widgets-custom-widget-areas

We hope this helps. Should you require further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

#412099 Copied

Alzain

Participant

August 30, 2024 at 22:29

Thank you

How do I request a consultation with a developer?

For shop filters can you do that
I tried a lot and did not know

I need it to be the same model.
https://prnt.sc/NCi3u1Fko8P7
pleas

#412446 Copied

Alzain

Participant

August 31, 2024 at 00:28

I started to hate something called e-commerce ….

Six months of trying to modify
Every time I get a new problem ..
Most likely it is a mistake and stupidity on my part ….

After many attempts to solve the problem of product categories not appearing .. and creating several pages for the store archive … I tried many times to try several templates for the store page but the same problem ..
I deleted all the templates for the store page .. Maybe the problem is ignorance on my part

Can you create a store page like the following model:
https://prnt.sc/yxPCDB2GuWWB
https://xstore.8theme.com/elementor3/electronic-mega-market/shop/

#412451 Copied

Tony Rodriguez

Support staff

August 31, 2024 at 07:03

Hello, @Alzain,

Thank you for your response.

1/ We recommend reaching out to your website developer to address the child theme additional code customization issue. Alternatively, you may consider installing and activate a new child theme on your website, which could potentially resolve the problem.

You can download the new child theme from the following link: (https://www.8theme.com/downloads/)

Please note that additional code customization falls outside the scope of our basic support services.

2/ We kindly request that you add a new archive template to your website. For guidance on how to proceed, please refer to the steps outlined in our theme documentation, which can be accessed via the following link: (https://xstore.helpscoutdocs.com/article/191-xstore-products-archive-builder-with-elementor).

We trust this will assist you in updating your site effectively. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best regards,
The 8Theme Team

#412466 Copied

Alzain

Participant

September 5, 2024 at 22:55

Hello
Have a nice day

In response to the topic
I have solved the problem of the categories not appearing on the shop page..

But the problem (the shape of the selection icon) is still the same.. As I mentioned to you before
When selecting and choosing one of the options in the categories filter / the word (e918) appears instead of the (Tick) mark
What is the solution please?

#413215 Copied

Alzain

Participant

September 5, 2024 at 23:05

Maybe the problem is here??
If there is no need for this content, it is better to delete it

https://prnt.sc/EwEKgJ6jovbM
Sidebar/Filters > custom CSS :

selector.elementor-widget-etheme_sidebar .etheme_widget_cats {
background-color: rgba(245, 245, 246, 1);
border-radius: 10px;
padding: var(–categories-widget-padding, 30px 25px);
border-bottom: none;
}
[data-elementor-device-mode=”tablet”] selector {
–categories-widget-padding: 17px;
}
selector.elementor-widget-etheme_sidebar .etheme_widget_cats a:not(:hover) .count {
background-color: #fff;
}

selector .widget_price_filter .price-filter-box input {
border-radius: 4px;
}

selector .et-follow-buttons a {
color: rgba(0, 121, 107, 1);
}
selector .etheme_widget_cats .current-item a:not(:hover) .count {
background-color: #222;
}

#413216 Copied

Tony Rodriguez

Support staff

September 6, 2024 at 07:07

Hello, @Alzain,

Thank you for your response.

1/ We’re glad to hear that your issue has been resolved.

2/ It seems the styles were missing and the elements have broken. Can you please help us to completely turn off the cache plugins and CDN or server cache and then check again?

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best regards,
The 8Theme Team

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support staff only.

#413227 Copied

Alzain

Participant

September 7, 2024 at 05:19

Hi
Currently I don’t use any cache plugins
I don’t use CDN

Can you please try again

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support staff only.

#413401 Copied

Luca Rossi

Support staff

September 7, 2024 at 14:28

Hi @Alzain,

This is how it looks on our end:

– Home: https://prnt.sc/2x8XRGbzM0rZ
– Shop: https://prnt.sc/nV3uwanTaY-X

Could you please clear the caches and check again?

Thank you!

#413465 Copied

Alzain

Participant

September 7, 2024 at 15:38

We are not talking about categories now. I solved them myself.

Our current problem is with the checkbox in the shop filter / sidebar

in selecting items in the shop filter, instead of the Check – Tick mark. This word appears ( e918 )

Look here > https://prnt.sc/YCfCikJR2taG

This problem has been going on for a long time. And you still haven’t solved it.

Thank you

Files is visible for topic creator and
support staff only.

#413474 Copied

Luca Rossi

Support staff

September 9, 2024 at 05:04

Dear @Alzain,

Sorry for the confusion!

We’ve added the custom CSS code to fix this issue for you:

https://prnt.sc/RLgvjHpaEZD4

Could you please check again?

Best regards,
The 8Theme Team

#413594 Copied
Tagged: best selling themes, page display problems, shop page issues, spotlight categories, troubleshooting woocommerce, woocommerce themes
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