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The xstore slider cannot edit again by Elementor

This topic has 2 replies, 2 voices, and was last updated 2 months, 2 weeks ago ago by Tony Rodriguez

Sam

Participant

July 6, 2024 at 07:57

I added a new slide and auto-go to Elementor to edit is OK.

But I want to select “edit with Elemetor” again to edit the slider.
After, the page displays “The page could not be loaded”.
So, I cannot edit the slider.

How do I do?

Thank you.

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#403331 Copied Theme version: 9.3.14

1 Answer

Tony Rodriguez

Support staff

July 6, 2024 at 08:21

Hello, @Sam,

Thank you for contacting us and for using XStore.

We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

#403334 Copied
Tagged: ecommerce solutions, editing issues, elementor, troubleshooting, woocommerce, wordpress templates, xstore slider
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