Return to previous page

Square gateway "postcode" field not displaying

This topic has 4 replies, 3 voices, and was last updated 4 years, 5 months ago ago by Olga Barlow

  • Avatar: Therese
    Therese
    Participant
    April 13, 2020 at 03:51

    We use Square gateway, which requires postal code field for verification. On initial loading of the checkout page this field can be seen in the form, however it is then ‘overwritten’ after 2-3 second and this field is no longer visible to users hence all payment attempts fail.

    #233315 Copied Theme version: 6.3 WooCommerce version: 4.01
    3 Answers
    Avatar: John Holden
    John Holden
    Support staff
    April 13, 2020 at 06:17

    Hi,

    Please send:

    – Screenshots of issues
    – Admin info (wp-admin URL, username, password)

    I will check this problem for you.

    Regards,
    Hung PD

    #233323 Copied
    Avatar: Therese
    Therese
    Participant
    April 13, 2020 at 08:03
    Please contact administrator
    for this information.
    #233325 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    April 13, 2020 at 14:04

    Hello,

    Problem is that plugin adds the “hidden” class to this field http://prntscr.com/ryfhzq
    This class means that block should be hidden and our theme includes appropriate styles. And this is known bug as I can see at the forum of the plugin https://wordpress.org/support/topic/postal-code-missing-under-credit-card-info/
    They promised to fix the issue but seems it was not fixed. Contact plugin author again.

    Regards

    #233352 Copied
  • Viewing 4 results - 1 through 4 (of 4 total)

You must be logged in to reply to this topic.Log in/Sign up

8theme customization service

Useful links WooCommerce & WordPress

Unleash your online potential

Explore our best WordPress WooCommerce Themes collection

lazy-placeholder
Minimal Store – WordPress WooCommerce Theme
lazy-placeholder
Ecotransport Store – WordPress WooCommerce Theme
lazy-placeholder
Corporate – WordPress Theme
lazy-placeholder
Electronic Mega Market – WordPress WooCommerce Theme
lazy-placeholder
Lingerie Store – WordPress WooCommerce Theme
lazy-placeholder
Minimal Electronics – WordPress WooCommerce Theme
lazy-placeholder
Glasses Store – WordPress WooCommerce Theme
lazy-placeholder
Underwear Store – WordPress WooCommerce Theme
lazy-placeholder
Finances – WordPress WooCommerce Theme
lazy-placeholder
Hosting Store – WordPress WooCommerce Theme

See All Templates

We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.