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Update broke my pages - by filmguerilla - on WordPress WooCommerce support

This topic has 38 replies, 6 voices, and was last updated 3 years ago ago by Rose Tyler

filmguerilla

Participant

July 17, 2021 at 15:58

Hi guys, what happened to the new update? My pages now looks messy. 🙁
header sticky is broken. Some css i made for the single product page was messed up. shop page settings was changed as well.

http://prntscr.com/1c7zftx
http://prntscr.com/1c7zrkr
http://prntscr.com/1c8026i

What happened? I tried exporting the DAT file i backed up before the update. but nothing changed.

Please, contact administrator
for this information.

#294620 Copied Theme version: 8 WooCommerce version: 5.5.1

37 Answers

John Holden

Support staff

July 17, 2021 at 19:10

Hello

Did you follow the theme update steps , https://xstore.helpscoutdocs.com/article/63-theme-update ,

Regards

#294633 Copied

filmguerilla

Participant

July 18, 2021 at 07:54

Yes of course. What i do when i update the theme. It seems like im not the only one who were having problem with your update. The update ruined my site. Good thing im still in development phase.

When this be resolved?

#294659 Copied

filmguerilla

Participant

July 18, 2021 at 07:57

Shopping cart page are also messed up.

Please contact administrator
for this information.

#294660 Copied

ADealtAZ

Participant

July 18, 2021 at 10:29

I have the same issue. I have broken view of my website. Its looking very odd

#294678 Copied

filmguerilla

Participant

July 18, 2021 at 14:17

guys, look at what the update did to my dev site.

http://prntscr.com/1cnn4dz
http://prntscr.com/1cnngv3

I’ve done some update on some pages already so i dont know if i sghould go back and install the backup. that is time consuming in my end! what happened?

#294690 Copied

Namaste

Participant

July 18, 2021 at 15:13

Hi,

I had the same issue yesterday – without updating the theme. Purged all caches and it is ok now. With some sight issues and site is slower. I think it can be something with wp bakery, yoast? Not sure.

#294693 Copied

filmguerilla

Participant

July 18, 2021 at 15:45

Did you go back to your backup or updated the theme and core then purge cache? checked the site again it is messed up! 🙁 the first thing i noticed was all the yellowpencil css edit were messed up. then checked the cart/checkout pages its on mobile view on my laptop browser. dunno the problem was. after the update i did some changes on my woocommerce settings and some pages, would be PITA if i go back to backup and redo all of these!!!

#294696 Copied

filmguerilla

Participant

July 19, 2021 at 13:51

ANYONE FROM 8THEME???? THIS UPDATE RUINED MY DEV SITE. I HAVE ONE ONLINE THAT USES THIS THEME GOOD THING I HAVENT UPDATED THAT SITE YET..

#294790 Copied

filmguerilla

Participant

July 19, 2021 at 15:34

Wow no one is answering this anymore???

#294811 Copied

Olga Barlow

Support staff

July 19, 2021 at 16:13

Hello,

Take our apologies for the delay in answering, we have a lot of requests these days.
Cart is broken because of not compatible changes with the new version or maybe a bit later one -> http://prntscr.com/1d4gzmy
Please, make compatibility most of these files with the parent theme because you may have some functions that are removed already and you are still using via child-theme.
In this case, you need to edit these files of the child theme and add changes from the parent theme that we made in the latest theme update.

Regards

#294818 Copied

filmguerilla

Participant

July 19, 2021 at 22:08

You are telling me the two sites we have that uses your theme is not compatible anymore with the new version???? After months of work?

Ive sent you guys password for this. Your instruction is too vague for me. What should i do now???

I have 1 dev site and 1 dev site now with your theme. Updating the live site would messed it up!!! This aint good!

#294907 Copied

filmguerilla

Participant

July 19, 2021 at 22:09

AND FYI. ALMOST ALL THE PAGES IN THE DEV SITE ARE RUINED WITH THE UPDATE!!! WHY NOT HELPE FIX IT INSTEAD OF ME JUST FIXING ALL OF THESE ON MY OWN???

#294908 Copied

filmguerilla

Participant

July 20, 2021 at 04:48

any fix on this? i cant work because of this update!!!

#294923 Copied

filmguerilla

Participant

July 20, 2021 at 13:55

I reuploaded my dat file. It seems that some pages are fixed now but i found out the footer and other option which isnt around before are there!

cart page, shop page wishlist page and check out page still messed up!

#294992 Copied

Olga Barlow

Support staff

July 20, 2021 at 21:02

Hello, @Jef

You copied a lot of files to woocommerce folder of your child theme. Did you make changes there or copied them just in case?
If you made changes then compare the out of date version that you have in the child theme with the parent theme files and add changes we made in the parent theme to your child theme files.
If you copied woocommerce folder just in case then just remove it.

Regards

#295071 Copied

filmguerilla

Participant

July 21, 2021 at 10:28

Hi olga,

I never touches some of the files there. I think some of the files in woocommerce was changed for the website features./design.

so i would have to check each files to fix this?

it seems like the new update disable/deleted some features in my website. 🙁 so far the only problem now are those pages i mentioned. this is quite time consuming 🙁

#295132 Copied

filmguerilla

Participant

July 21, 2021 at 10:30

Olga, what is the best procedure to do this? Should i get the new version of woocommerce?
Check each pages ?

#295134 Copied

filmguerilla

Participant

July 21, 2021 at 10:36

first thing i want to fix is this.

http://prntscr.com/1dvokur

Been trying to find out how to disable this. Cant find it. I never had this on my dev site before. How to disable this on tablet and mobile?

#295135 Copied

filmguerilla

Participant

July 21, 2021 at 10:54

second problem to fix.

http://prntscr.com/1dvvdr7

how to fix this? please let me know.

#295140 Copied

filmguerilla

Participant

July 21, 2021 at 11:25

hi guys, i cant seem to fix this

http://prntscr.com/1dw6e76

shop page right now http://prntscr.com/1dw6uix

in customization page it looks ok but when published. the filters are like that..

Please contact administrator
for this information.

#295152 Copied

Olga Barlow

Support staff

July 21, 2021 at 15:00

Hello,

What version of the theme do you use?
Provide us with WP Dashboard access.

Regards

#295229 Copied

filmguerilla

Participant

July 22, 2021 at 18:31

version 8 this problem happened after the update. I havent updated to version 8.0.1 yet

please see private content. Please check my site. i havent done anything since the problem with the 8 update 🙁

Please contact administrator
for this information.

#295508 Copied

filmguerilla

Participant

July 23, 2021 at 10:57

any news? thanks..

managed to fix wishlist, cart and check out page. but the shop page still is broken..

please help

#295590 Copied

filmguerilla

Participant

July 24, 2021 at 17:30

Hi guys, any news on the shop page widgets? tried fixing it again to no avail..

http://prntscr.com/1fb59uv

Please contact administrator
for this information.

#295778 Copied

Rose Tyler

Support staff

July 25, 2021 at 12:29

Hello,

Sorry for the delay in answering.
1) Update the theme to 8.0.2 and Core plugin to 4.0.2 https://xstore.helpscoutdocs.com/article/63-theme-update https://xstore.helpscoutdocs.com/article/37-plugins-update
Clear cache and check filters then.
2) Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear cache, and check how it works then.
If both advices don’t help, provide temporary FTP access, so we can take a closer look.

Regards

#295913 Copied

filmguerilla

Participant

July 28, 2021 at 19:59

done everything on this but still the sidebar on shop page still the same. Please check private content area for ftp.

Thanks

Please contact administrator
for this information.

#296605 Copied

Rose Tyler

Support staff

July 29, 2021 at 13:12

Hello,

Check now.

Regards

#296732 Copied

filmguerilla

Participant

August 14, 2021 at 14:50

thank you!

#298886 Copied

Rose Tyler

Support staff

August 14, 2021 at 15:30

You’re welcome!

Regards

#298889 Copied
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