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Space between items in carousel - by Rodrigo

This topic has 14 replies, 2 voices, and was last updated 3 years, 2 months ago ago by Olga Barlow

Rodrigo

Participant

June 23, 2021 at 13:01

Hello!
I’ve seen there is no space between items in advanced carousel. But the set up is ok (I suposse) http://prntscr.com/16g1yfj
What can I do?
https://pimientonegro.com/ropa-deporte-online/camiseta-calcetines/

Thanks!!!

#291793 Copied Theme version: 6.3.2

13 Answers

Rodrigo

Participant

June 24, 2021 at 08:33

(Only in mobile)

#291874 Copied

Olga Barlow

Support staff

June 24, 2021 at 10:19

Hello,

Go to Theme Options > General > enable option “Include styles from “Ultimate Addons for WPBakery page builder” on every page”. Check after that.

Regards

#291887 Copied

Rodrigo

Participant

June 24, 2021 at 11:08

Hello,
Done, but the issue go on. The problem is about space between items in advanced carousel

Regards,

#291892 Copied

Olga Barlow

Support staff

June 24, 2021 at 11:30

Hello,

Point is that the Advanced carousel is the element of the Ultimate addons plugin. And you used that in the product tabs, plugin calls the necessary scripts and styles if find element shortcode on the page but not in tabs. So, to make it work you need a force call of the scripts and styles of the UA plugin. If you enabled that option but it still does not work then provide us with WP Dashboard and FTP access to your site.

Regards

#291897 Copied

Rodrigo

Participant

June 24, 2021 at 11:48

Hello,
Point is that plugin worked correctly, but suddenly It started gathering the elements in the carrousel…and I don’t know why…
Access in private content

Thanks!!

Please contact administrator
for this information.

#291899 Copied

Olga Barlow

Support staff

June 24, 2021 at 15:01

Hello,

Do you have any limits for the site access and FTP connections? Our support manager from Ukraine and he can’t connect to your site and FTP.

Regards

#291947 Copied

Rodrigo

Participant

June 24, 2021 at 15:38

No, we haven’t limits
Could you try it with access data? (private)

Please contact administrator
for this information.

#291956 Copied

Olga Barlow

Support staff

June 24, 2021 at 17:08

Hello,

Nope. Besides he told me that he is able to check your site only if uses VPN of USA. So, I suppose you have limits. Contact your hosting provider to clarify it.
If you need his IP to unblock let me know.

Regards

#291985 Copied

Rodrigo

Participant

June 28, 2021 at 09:57

Hi!
My support said me that Ukraine is enabled in Firewall now.
Could you try it again?

Regards,

#292306 Copied

Olga Barlow

Support staff

June 29, 2021 at 15:43

Hello,

Thank you. I passed the issue to our developers and I’ll inform you once they fix the problem.

Regards

#292472 Copied

Olga Barlow

Support staff

June 29, 2021 at 16:18

Hello,

We found that issue caused by the latest version of the Ultimate Addons plugin. I downgraded the version of the plugin and the space works ok.
We reported this issue to plugin developers https://codecanyon.net/item/ultimate-addons-for-visual-composer/6892199/comments?page=234&filter=all#comment_26885234

Regards

Regards

#292477 Copied

Rodrigo

Participant

June 30, 2021 at 10:10

It works!!
Many thanks Olga!!!

#292551 Copied

Olga Barlow

Support staff

June 30, 2021 at 10:42

Hello,

You are welcome.

Regards

#292557 Copied
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