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XStore update issue Worpress critical error

This topic has 11 replies, 2 voices, and was last updated 3 years, 8 months ago ago by Olga Barlow

Sam Va

Participant

January 5, 2021 at 08:37

I have a critical error on my WP when I click Customize. I received a report mail from WP asking to contact my host… I did, and they asked me to contact the plugin vendor.
The theme XStore Theme is up to date (v.7.2.3)
This theme requires plugin XStore Core v.3.2.3, but the current version of XStore Core is v.3.2.2.1
The WP plugin page says that all plugins are up to date, but I have an alert message saying that this theme version requires the following plugin XStore Core to be updated up to the 3.2.3 version.

Help, please.

Please, contact administrator
for this information.

#266758 Copied Theme version: 7.2.3 WooCommerce version: 4.8.0

10 Answers

Sam Va

Participant

January 5, 2021 at 15:34

It’s urgent please help me.

#266846 Copied

Olga Barlow

Support staff

January 6, 2021 at 10:47

Hello,

Take our apologies for the delay in answering.
1) You can find the latest version of the XStore core plugin here https://www.8theme.com/downloads or update in via XStore > Plugin Installer https://xstore.helpscoutdocs.com/article/37-plugins-update
2) Provide us with temporary WP Dashboard and FTP access to your site to check the issue in more detail.

Regards

#266964 Copied

Sam Va

Participant

January 6, 2021 at 15:17

Thank you for your answer, please find in pm the access.

Please contact administrator
for this information.

#267029 Copied

Sam Va

Participant

January 7, 2021 at 12:46

It’s urgent please help me.

#267161 Copied

Sam Va

Participant

January 8, 2021 at 15:34

I sincerely need your help quickly now. thank you

#267339 Copied

Olga Barlow

Support staff

January 8, 2021 at 16:01

Hello,

Take my apologies for the delay in answering.
What is the FTP password? You missed that.

Regards

#267346 Copied

Sam Va

Participant

January 8, 2021 at 16:31

please in pm le pw ftp

Please contact administrator
for this information.

#267355 Copied

Olga Barlow

Support staff

January 8, 2021 at 17:02

Hello,

Issue was caused by the custom sidebar name that you used https://prnt.sc/wj48ms It looks that you missed the notification of what symbols you can use there.
Check the Customizer now.

Regards

#267370 Copied

Sam Va

Participant

January 8, 2021 at 18:06

Thank you very much but still, I cannot access WP from my host dashboard
I have this critical error message since I updated Xstore last time.
https://paste.pics/11aea66493f9b0869a25d42bf489404a

thank you for your help

#267392 Copied

Olga Barlow

Support staff

January 8, 2021 at 19:36

Hello,

We are able to log in to your WP Dashboard https://prnt.sc/wj7na5 and https://prnt.sc/wj7nj1 https://eroisan.com/wp-admin/ Don’t see any errors.

Regards

#267422 Copied
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