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The Static Blocks are Showing Edit Undefined

This topic has 7 replies, 2 voices, and was last updated 2 years, 4 months ago ago by Rose Tyler

srm

Participant

April 25, 2022 at 05:31

In Elementor the static blocks are showing “edit undefined” and not showing the formatting applied to them.

#322586 Copied Theme version: 8.1.4 WooCommerce version: 6.4.1

6 Answers

Rose Tyler

Support staff

April 25, 2022 at 06:59

Hello,

Elementor > Settings > Post types > enable editor for static blocks.
If this doesn’t work, provide temporary wp-admin access via the Private Content area here.

Regards

#322593 Copied

srm

Participant

April 25, 2022 at 07:23

That’s enable already.

#322601 Copied

Rose Tyler

Support staff

April 25, 2022 at 08:23

1/ Try to disable all the third-party plugins (including cache plugins and CDN), that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear cache of browser/server, and check then. Maybe one of the additional plugins is a reason for the problem.
2/ Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.

Regards

#322611 Copied

srm

Participant

April 25, 2022 at 08:28

Check private area

Please contact administrator
for this information.

#322613 Copied

srm

Participant

April 25, 2022 at 08:29

It’s the prefooter and footer area that not applying the formatting.

#322614 Copied

Rose Tyler

Support staff

April 25, 2022 at 08:37

Please provide correct credentials https://prnt.sc/9XUJVTZg9XVE

Regards

#322616 Copied
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