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Website is not responsive to mobile/desktop

This topic has 2 replies, 2 voices, and was last updated 2 years, 6 months ago ago by Rose Tyler

  • Avatar: Sid
    Sid
    Participant
    March 7, 2022 at 12:36

    when i update the site from the mode ‘Desktop’ or ‘mobile’ view, the website header stays fixed to the mode i updated it in. So if i update the site in mobile view, the mobile header will be applied to the desktop site and vice versa.

    #319089 Copied Theme version: 8.1.1 WooCommerce version: 6.2.1
    1 Answer
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 8, 2022 at 09:00

    Hello,

    Theme Options > General > disable Mobile Content Optimization option, clear cache, and check.
    If this doesn’t help, try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear cache of browser, and check then. Maybe one of the additional plugins is a reason for the problem.

    Regards

    #319135 Copied

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