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Xstore theme activation problem – Invalid Purchase Code

This topic has 4 replies, 3 voices, and was last updated 3 years, 3 months ago ago by Olga Barlow

  • Avatar: rahulanand84
    rahulanand84
    Participant
    May 29, 2021 at 08:08

    Hi Xstore theme,

    We have purchased your store theme “https://xstore.8theme.com/home” and we have installed it on our development server successfully as of now before we move it to our production domain. When we try to enter the purchase code for activation, it throws an error “Invalid Purchase Code”. Please help us out fixing this issue

    #289281 Copied Theme version: 7.2.10 WooCommerce version: 5.3.0
    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 29, 2021 at 08:56

    Hello,

    Please provide temporary wp-admin access.

    Regards

    #289287 Copied
    Avatar: rahulanand84
    rahulanand84
    Participant
    May 31, 2021 at 13:41

    You can login with this to check the issue. Also, tomorrow if we want to move it to the production, do we need to update the activation or how? This is our development server, which will go live on the production.

    Please contact administrator
    for this information.
    #289454 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    May 31, 2021 at 13:58

    Hello,

    I see that theme is activated (XStore > Welcome). Are you trying to activate bundled plugins using theme license? It’s not allowed. Read more about bundled plugins and their activation here https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins
    You don’t need to activate bundled plugins to use them with our theme.

    Regards

    #289464 Copied
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